How can I get my child to model for your catalogue?
The majority of our photo shoots are done in Auckland, if you live in this location you are welcome to post/email in a photo or photographs of your child.
Photos are kept on file until models are required. If your child is chosen you will be contacted by our Product Manager prior to photoshoot.
These photos are not returned, if you prefer you are welcome to send in photocopies.
Please note that we do have a large volume of models on file.
Please include your child’s name, date of birth and your contact details.
Send to:
Pumpkin Patch
Private Bag 94310
Pakuranga
Auckland 2013
Attention: Caroline Springhall
or email to:
caroline.springhall@pumpkinpatch.co.nz
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Redeeming Promo codes offer?
Throughout each season we may send special offers where you can use promotional codes either online, instore or both.
Promotional codes or "Promo Codes' entitle you to receive discounts on items between certain dates.
To use a Promo Code online offer, simply type the code into the Promo Codes area on the delivery page.
Please ensure you read any Promo Code Terms and Conditions.
If you do not have Promo Code simply bypass the Promo Code area and continue with your order. The Promo Code is not a compulsory field.
To become and E-Club customer please register above.
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I'm trying to sign-in and get a message saying that my email address and password don't match and the Password Hint doesn't help, what do I do next?
If you are sure you have entered your password correctly, remember this field is case sensitive, then we will need to reset your password for you. Please email us by clicking on Contact Us at top of page. Enter RESET PASSWORD as the subject.
We will reply by email once this has been completed.
Please note that if you wish to complete your online purchase, you don't have to sign-in this time, just enter your details in the required fields at the check-out page.
Alternatively phone our friendly customer service team on 0800 786 754 (NZ) or 1800 1234 30 (Australia).
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Delivery
Currently orders can be delivered within New Zealand, Australia,
USA, UK and Republic of Ireland.
If you live outside of these areas you may still order remembering that we can only deliver to an address in either
one of these countries.Orders delivered within
Australia should be made on www.pumpkinpatch.com.au
for delivery to a New Zealand address
www.pumpkinpatch.co.nz
for delivery to an address in the UK
www.pumpkinpatch.co.uk
for delivery to an address in the USA
www.pumpkinpatchusa.com
and within the Republic of Ireland at
www.pumpkinpatch.ie.
Please note you will be charged in the currency of that
country.
Delivery charges:
We will endeavour to have your order delivered 12 business days from receipt.
Australia
delivered by FedEx |
New Zealand |
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$7.95 |
$5.00 |
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If I am sending a birthday present can it be wrapped and the price tag removed?
Unfortunately due to the volume of orders processed through our Warehouse we are unable to offer this service.
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Why is it that even though I add items to my shopping bag it remains empty?
The likely cause of your shopping bag remaining empty is because of a setting on your Web Browser. To be able to save items to your shopping bag you must enable your 'cookies' setting on your Web Browser. For further information on 'cookies' and your Web Browser Settings please contact your Internet Service Provider.
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What are our social commitments?
At Pumpkin Patch, social responsibility isn’t just a catchphrase or a feel-good initiative. We take our responsibility to the community seriously, whether it is our local community in New Zealand, or the communities in which workers from our suppliers’ factories live.
We aim to treat our employees with respect, dignity and fairness and we want our suppliers and their factories to do the same with their employees.
Our Code of Vendor Conduct
We have a Code of Vendor Conduct to which every supplier and factory that we use has agreed. Pumpkin Patch’s Code of Vendor Conduct requires, among other things, full compliance with all applicable laws and regulations including environmental, wage and hour, and worker health laws, and the child labour, minimum wage and overtime requirements of those laws. Where local laws are not considered to be sufficient, in areas such as child labour, internationally recognised minimum standards are applied.
Our Supplier Audit Programme
We have developed a systematic and thorough auditing process in which every factory used by Pumpkin Patch is included. We use independent, internationally recognised auditors to conduct our supplier audit programme in all of the countries in which we have factories producing Pumpkin Patch products. This programme holds factories accountable for compliance with our Code of Vendor Conduct, ensuring that they respect workers’ rights and provide acceptable working conditions.
The Future
We are absolutely committed to ensuring ongoing compliance to the Code of Vendor Conduct as we work together with our suppliers. However, we recognise that our Code of Vendor Conduct and Supplier Audit Programme are not perfect, and we are continually looking at ways of improving this process. We will continue to work with our suppliers and their factories to embed our values and practices.
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What do I do if the item I wish to purchase is showing as being unavailable?
If the desired colour/size combination of the style you wish to purchase is not mentioned, then we have sold out. However, if we hope to have future deliveries of this product there is wording to indicate this.
When using quick shop if the style has completely sold out without us expecting further stock then a message will appear saying 'Sorry, sold out please try another. You are welcome to phone our customer care department if you wish to place an item on back order that we are expecting in future deliveries.
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What happens if an item I purchased ends up being unavailable?
It is possible that an item you purchase on this site is not in stock. We are truly sorry if any items you wish to purchase are not in stock. One of our Customer Care operators will contact you immediately. Any sold out items will have SOLD OUT beside them on your invoice. If paying by credit card, you won't be charged for any unavailable items. However, please visit your nearest Patch store. If an item is out of stock in our warehouse, there is the possibility that one of our stores will still be carrying your desired item.
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How can I see what each colour looks like?
Our exciting new range of this season's colours can be viewed by clicking on product guide at top of page.
There is also a style detail button that will be available next to the sizing guide button if a garment comes in more than 1 colour. This gives a photograph of the range the item comes in.
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How do I know my details are secure?
We protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts all order information to avoid decoding of that information as it travels over the internet. You will be able to check the security of your connection by observing the bottom of your browser window after accessing the server. If you see a closed lock or an unbroken key (depending on your browser), then SSL is active. This can be double-checked by viewing the URL line of your browser. The first characters of the site address will change from 'http' to 'https' when accessing a secure server.
Please note that we will not accept orders via email as your credit card information will not be encrypted and thus not be in a secure mode of transmission. However you can order online using our Online Order Form which is secure using SSL. Click here to order.
If you are still concerned about ordering electronically click here for alternative means of placing an order.
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Am I able to redeem a Gift Voucher online?
Yes you can. When you place an order you will need to provide your credit card number. We will charge your credit card and supply you with an order number. You will then need to send the Gift Voucher along with the order number. On receipt of this we will refund your credit card.
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I am interested in buying one of your stores via franchise or selling Pumpkin Patch by party plan?
Thank you for your interest, but at this stage we are not planning to franchise or sell by party plan.
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What is a back order?
It is possible that one of the items you have purchased has been placed on back order. This means that our warehouse is currently out of stock of that item but we are expecting further deliveries. You will receive your goods approximately one week after the back order date printed on the invoice. If you wish to cancel your order you may do so at any time. If paying by credit card you will not be charged until your goods are despatched to you.
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How can I get my child to model for your catalogue?
