Having problems viewing product information
If you have clicked on an image and then a large image appears in its place but there is no product information appearing for the product and you are operating McAfee as security, then the following setting requires changing:
1. Right-click the McAfee icon when web browser window open
2. Click on Privacy Service
3. Manage Users
4. Options
5. Block Adds: There are two choices, take the tick off 'block adds on this computer'
6. Click on Apply
McAfee installed.
If this is not the problem please
contact us
Australia, or New
Zealand giving full details, including your computer specifications.
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Returns & Exchanges
Returns and exchanges of current season online purchases can be made via mail or at one of our stores within 28 days. Items purchased under our sale icon can only be replaced by returning to our mail order department.
RETURN VIA MAIL
Just complete our Returns/Order Form (enclosed in every order we send). Replacement orders and refunds will be despatched promptly.
Returns Address:
New Zealand - Pumpkin Patch, Private Bag 94 310, Pakuranga, Auckland 1730.
Australia - Pumpkin Patch, PO Box 6003, Chullora, NSW 1405
Return to a Store
You can return purchases to any Pumpkin Patch store. Just bring the original invoice and we will exchange or refund your original purchase. Returns without an invoice will happily be exchanged or you will be credited with a Gift Voucher to the most recent selling price.
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Delivery
Currently orders can be delivered within New Zealand, Australia,
USA, UK and Republic of Ireland.
If you live outside of these areas you may still order remembering that we can only deliver to an address in either
one of these countries.Orders delivered within
Australia should be made on www.pumpkinpatch.com.au
for delivery to a New Zealand address
www.pumpkinpatch.co.nz
for delivery to an address in the UK
www.pumpkinpatch.co.uk
for delivery to an address in the USA
www.pumpkinpatchusa.com
and within the Republic of Ireland at
www.pumpkinpatch.ie.
Please note you will be charged in the currency of that
country.
Delivery charges:
We will endeavour to have your order delivered 12 business days from receipt.
Australia
delivered by FedEx |
New Zealand |
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$7.95 |
$5.00 |
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Order
To order on-line simply select your desired clothing collection from the icons appearing at the top of the screen - baby patch, kids patch, maternity and urban angel. Clothing for this range will appear as small images on the left hand side of your screen. Simply click on the desired image to view a larger version of that image and get detailed information relating to that image. If you would like to purchase an item just add it to your shopping list.
Alternatively, if you are shopping from our latest catalogue, use the Catalogue Quick Shop facility to add items to your online shopping bag. Simply enter the desired style number and letter and click go.
When you have all you need in your shopping bag, start the checkout process by clicking on the "checkout" or "go to checkout" button.
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How do I change any info that I supplied when I registered with you?
It is easy! Just sign-in using your email address and password that you registered with. The registration page then appears with the information you supplied. At this time you can edit anything, including your email address.Don't forget to click on Update Details.
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I get an error saying that my email address and password don't match
If you are sure you have entered your password correctly remember this field is case sensitive, then we will need to reset your password for you. Please email us by clicking on Contact Us at top of page. Enter RESET PASSWORD as the subject.
We will reply by email once this has been completed.
Alternatively phone our friendly customer service team on 0800 786 754 (NZ) or 1800 1234 30 (Australia).
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Order Confirmation
After submitting your order you will receive an email containing an order number, an estimated delivery date, order details, and contact details. Should it be necessary a customer care operator will contact you, for instance if an item you selected were unavailable.
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Care Instructions
Our pure cotton-knit garments are sized to allow for shrinkage - the fit should be comfortable allowing for growth. Expect cotton-knit garments to shrink approximately 5-8% in the first wash. Woven garments eg. jeans, dungarees, shirts, and most dresses will only shrink a couple of centimetres. Remember to wash dark colours separately! Hang out immediately, out of direct sunlight. (Do not leave coloured garments together when wet.)
Here is a rough shrinkage guide:
| Sizes |
| Article of Clothing | 1-2 | 3-6 | 8-12 |
| T-Shirts & Sweatshirts |
2-3cm |
2-4cm |
3-5cm |
| Trackpants & Leggings |
2-4cm |
3-6cm |
5-8cm |
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Quality Guarantee
Pumpkin Patch is committed to producing quality garments for kids that 'play hard'. If for any reason a faulty garment slips through our Quality Control System, please return it to us, no questions asked. Your satisfaction is very important to us.
For return details please read Returns and Exchanges at top of this page.
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Gift Vouchers
Let someone special choose just the right gift with a Pumpkin Patch gift voucher. Please note that currently Gift Vouchers can only be purchased and redeemed within New Zealand and Australia.
They are not redeemable for cash.
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Security
We protect your on-line order information by using Secure Sockets Layer (SSL) technology. SSL encrypts all order information to avoid decoding of that information as it travels over the internet. You will be able to check the security of your connection by observing the bottom of your browser window after accessing the server. If you see a closed lock or an unbroken key (depending on your browser), then SSL is active. This can be double-checked by viewing the URL line of your browser. The first characters of the site address will change from 'http' to 'https' when accessing a secure server. Please note that we will not accept orders via e-mail as your credit card information will not be encrypted and thus not be in a secure mode of transmission. However ordering on-line is secure using SSL. If you are still concerned about ordering electronically please find your nearest store on our patch store directory page or by phone, mail or fax - details are on our contact us page - for alternative means of placing your order.
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Social Responsibility
Our Commitment
At Pumpkin Patch, social responsibility isn’t just a catchphrase or a feel-good initiative. We take our responsibility to the community seriously, whether it is our local community in New Zealand, or the communities in which workers from our suppliers’ factories live.
We aim to treat our employees with respect, dignity and fairness and we want our suppliers and their factories to do the same with their employees.
Our Code of Vendor Conduct
We have a Code of Vendor Conduct to which every supplier and factory that we use has agreed. Pumpkin Patch’s Code of Vendor Conduct requires, among other things, full compliance with all applicable laws and regulations including environmental, wage and hour, and worker health laws, and the child labour, minimum wage and overtime requirements of those laws. Where local laws are not considered to be sufficient, in areas such as child labour, internationally recognised minimum standards are applied.
Our Supplier Audit Programme
We have developed a systematic and thorough auditing process in which every factory used by Pumpkin Patch is included. We use independent, internationally recognised auditors to conduct our supplier audit programme in all of the countries in which we have factories producing Pumpkin Patch products. This programme holds factories accountable for compliance with our Code of Vendor Conduct, ensuring that they respect workers’ rights and provide acceptable working conditions.
The Future
We are absolutely committed to ensuring ongoing compliance to the Code of Vendor Conduct as we work together with our suppliers. However, we recognise that our Code of Vendor Conduct and Supplier Audit Programme are not perfect, and we are continually looking at ways of improving this process. We will continue to work with our suppliers and their factories to embed our values and practices.
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